University College London, 2023
Research Team: Agustina Brizuela, Aurora Baeta Neves Barbe, Giulia Lanzuolo, Luciana Taborda, Martina Ansardi and Manuel Aguilera.
Problem Statement:
"This research focuses on the persisting barriers in the recruiting process for transgender women in Argentina, limiting the scope of analysis to large companies in big cities. As a case study, we analyse the role of Contratá Trans, a programme that works with private companies to mitigate barriers in recruiting processes for transgender women. The main findings highlight how radical paradigm shifts in this case from a cis heteronormative paradigm to trans-inclusive mental model generate contexts characterised by emerging settings, open-endedness, ambiguity, and uncertainty. In this scenario, intermediaries wield significant influence and find powerful cracks in the system to shape action and rule setting, organise routines, and ultimately determine how these overarching paradigms manifest in practice. These intermediaries can be categorised as “systems builders”, who leverage their power to guide and influence the development and implementation of new systems and processes".
